FAQs

FAQs

WHEN WILL MY ORDER SHIP?
Orders that are in-stock ship within 1-3 business days (Monday-Friday). When your order ships, you will receive an email confirmation with tracking information. Please check your spam folder if you did not receive it.

CAN I CHANGE OR CANCEL MY ORDER?
Once an order is placed, we are unable to make changes or cancellations as our system begins processing immediately. If you no longer want the items, you can return them for a refund according to our Return & Refund Policy after you receive them.

HOW DO I TRACK MY ORDER?
You can track your order using the link and tracking number provided in your shipping confirmation email.

WHAT IS YOUR RETURN POLICY?
We accept returns within 30 days of delivery. All returned items must be in their original, unworn condition with tags attached. The customer is responsible for the return shipping costs. For full details, please visit our Return & Refund Policy page.

HOW DO I CONTACT CUSTOMER SERVICE?
You can reach our Customer Service team through:

• Email: info@fistala.com (Please allow up to 24 hours for a response)

• Phone: +1 (870) 545-2784 (Monday – Friday, 9:00 AM – 5:00 PM CT)

For more answers, please also check our Shipping Policy and Return & Refund Policy pages.